FREQUENTLY ASKED QUESTIONS

Everything you need to know to shop easy…😊

 

  1. WHO IS BLUSH N’ BLUE?

Blush n’ Blue is an online boutique offering trusted brand names, in Baby & Toddler clothing, shoes and accessories.  Our store is stocked with inventory that is trendy AND inexpensive. We take pride in what we offer from the merchandise to the packaging, details… details… details!

 

2a. HOW DO I GET STARTED?

It’s super easy to shop with us! Let’s get started with 3 quick steps:

  • Create an Account
  • Choose a Category & browse our wonderful Products
  • Add items to Cart & Checkout with any of our convenient payment options.
2b. Payment Options: 
  • Online Checkout: This option is coming soon conveniently through Paypal.
  • COD: Cash on Delivery - requires no payment to be made online, your order will be held in processing until the payment is received.  For the safety of our delivery drivers, this option can only be selected for orders under $50.  Our drivers do not carry more than $10 in change.  
  • Bank Transfer/Direct Deposit: requires payment to be made via Scotiabank's online transfer/direct deposit options, account details provided at checkout.  Your order will be held in processing until the payment is verified. 

 

  1. ONCE I HAVE ORDERED, WHAT HAPPENS NEXT?

You will receive a confirmation email with the details of your purchase.  To ensure that this goes into your inbox please add hello@blushnblue.com to your contacts. Otherwise, your confirmation email may end up in your Junk/Spam folder.

Once the order has been prepared for shipping, on or before the day of delivery you will receive a second email and or WhatsApp (if you provided a mobile phone contact) letting you know it’s on the way. You must respond to either of the options in order for your items to leave our warehouse.

 

  1. AM I ABLE TO MAKE CHANGES OR CANCEL MY ORDER?

For COD & Bank Deposit payment options, you are welcome to contact us via email or phone to cancel.  Unfortunately, due to additional payment processing fees associated with Paypal, we charge a small cancellation fee. To ensure our next day delivery times, we begin processing orders as soon as they are placed. 

You can change your contact, time or delivery information at any time before you receive the email/Whatapp that your item/s have shipped.  Changes made following the shipping/delivery email could add additional processing times of up to 24hrs. 

In the event you must reschedule a delivery, please send us an email, Whatsapp or call us at 467-0333.

ALL UNCONFIRMED ORDERS WILL BE CANCELLED WITHIN 12 HRS!
WE ACCOMMODATE RESCHEDULING DELIVERIES, HOWEVER, ALL UNPAID ORDERS WILL BE CANCELLED WITHIN 48 HRS!

 

  1. WHAT ARE MY SHIPPING/DELIVERY OPTIONS?

Although we state 1-2 day shipping which assists us in unexpected circumstances, ALL orders are shipped the next day & delivered between the hours of 12 pm - 4 pm daily.  

Monday - Friday:  

Next day shipping on orders placed by 5 pm (local time).

 

Saturday: Same day shipping available on orders placed by 12 pm (local time). Orders placed after 12 pm, are shipped out on Monday.
Sunday: Orders shipped out on Monday.
Holidays:

Same day shipping currently unavailable, but look out for this option COMING SOON! Orders will ship out on the next business day.

 Holiday hours will be posted during peak shopping seasons. 

 

Shipping Charges: We charge a low, flat fee of $2.50 for shipping/delivery of orders under $50.  Free shipping available in Nassau & to the boat of your choice for Freeport* & the Family Islands*, when you spend $50 or more. 

*Additional cargo/freight costs may apply, the customer is responsible for these additional costs. Actual shipping/delivery dates to your island are subject to the airline or vessel departure & arrival dates.  Delivery to the airline/vessel will be confirmed.  Consequently, any loss or damage thereafter will be the responsibility of that carrier. 

 

  1. WHAT IF I HAVEN’T RECEIVED A PART OF MY ORDER?

Although we scan & use photography when packing our orders, mistakes can happen.  If you are missing part of your order, please check:

Both your order confirmation email and packing slip, ensure they show all the items you ordered.  If your email and packing slip do not match, then please get in touch with our customer service team HERE. Make sure to let them know your order number and which items were missing.

Freeport/Family Island Customers: In the unlikely event we left out a part of your order, we will assume the responsibility for all cargo/freight costs to send the missing item/items to you.

Please note: Actual delivery dates to your island are subject to the airline or vessel departure & arrival dates.  Delivery to the airline/vessel will be confirmed.  Consequently, any loss or damage thereafter will be the responsibility of that carrier. 

 

  1. WHAT IS YOUR RETURNS (EXCHANGE) POLICY?

At this time, we do not offer returns.  However, within 24 hours of delivery, you are welcome to exchange the item/s for another of equal or lesser value or request a store credit.  Eligible items must meet the following requirements:

  •  Request for Exchange/Store Credit must be submitted within 24 hours (1 day) of delivery. This would most likely be 48 hours from the date shown on the order confirmation & invoice.
  • Items must have ALL original tags attached.
  • Items must be UNWORN, UNDAMAGED and UNWASHED.
  • Shoes & Clothing must be tried on indoors, having absolutely no foreign marks or discoloration.
  • Sale items, Jewellery & Accessories, Customized products are final sale & CANNOT be returned.

We offer FREE exchanges for Nassau & Family Island customers.  However, Family Island customers are responsible for all cargo/freight charges to & from Blush N’ Blue.

In the unlikely event we shipped incorrect products to you, we will assume the responsibility for all cargo/freight costs.

 

  1. WHAT IF I CAN’T FIND AN ITEM THAT WAS ADVERTISED/PROMOTED?

Oh no! This is probably because we only carry a limited number in each size, so our advertised products usually sell out very quickly. That item may no longer be in stock! But please continue browsing, we normally carry similar items, styles or colours.

We took the liberty to answer some of your most asked questions. Can't find your question here? Send us an email or call us at 467-0333.

9. WHY DID I RECEIVE A MARKETING EMAIL AFTER I MADE A PURCHASE?

To provide you with a more seamless & effective customer experience, we keep records of all your Blush N’ Blue transactions. For example, if you use your name or email address when you make a Pop-Up store purchase, we may associate that information with your online customer account. As described above, we may use information about your purchases to email you about other products and services that we believe may be of interest to you.

10. HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.
When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.
If for any reason you cannot access the site securely, or if you're not quite comfortable shopping online on our website, please feel free to place your order online with us & select COD/POD as your payment option. 

You can find more details on the personal information Blush N’ Blue collects about you, why we collect it, how we use it, here.